Frequently asked questions

What is an FAQ Page?

The Frequently Asked Questions (FAQ) section is answering to most common concerns, questions or objections that you might have.

Is it safe to insert my credit card number into this website?

We don´t store any of your credit card information. That is handled by our payment service provider PayPal.

Which credit cards you accept?

You can pay with your PayPal balance, bank account, or credit card.

In US PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute.

Will you accept cryptocoins such as BitCoins etc?

No. We accept good old US Dollars 😉

Privacy Policy - Do you share or sell my personal information?

No. We will never share your information with any third party. Who is third party? We are the first party and the second party is you. Third party is anyone other than us and you 🙂

My order never arrived, why?

Please check first your order confirmation e-mail for the tracking number, maybe the e-mail went to Spam or Trash folder? If that doesn´t work, send us an e-mail: info @ firstcam.pro
Tell us what you ordered and your order number, and we will help you out.

My order arrived incomplete or damaged. What to do?

Send us an e-mail: info @ firstcam.pro Tell us what you ordered and your order number, and we will help you out.

I would like to return my order. What to do?

Send us an e-mail: info @ firstcam.pro Tell us what you ordered and your order number, and we will help you out.

How do I return merchandise?

Use the shipper of your choice. For your protection, insure the package for the full value and save the tracking number. Finally send to:

FirstCam Outdoor Inc.
11027 S. Pikes Peak Dr., Unit #106
Parker, CO 80138
Phone 720-601-0181

I live nearby your location. Can I pick up some products?

Yes. We are here during the business hours 9AM to 4:30 PM (MDT)

Do you ship international?

Yes. Just place an order thru our online webstore.

You still need help?

Don´t worry – There are no dumb questions 🙂

We are here to take care of you. You can reach us during the business hours 9AM to 4:30 PM (MDT).
E-mail: info @ firstcam.pro
Phone: 720-601-0181